TransactionalOrders & delivery

Order substitution email template

Farmers-market collection order with one unavailable item and a choice before packing.

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Starting copy
MCP brief · early access

Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.

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See the whole message before you make it yours.

On a narrow screen this switches to the reviewed mobile composition. The complete text is also readable below it.

Order substitution email template preview — A reviewed browser rendition of the order substitution structure. It is not a send receipt or an inbox-placement claim.

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Message anatomy

A useful starting point, with the important parts named.

Format: Transactional email
Best for: Farmers-market collection order with one unavailable item and a choice before packing
Industry fit: Retail & commerce

Today's delivery arrived without apricots. We have not packed a replacement, so your total will not change unless you choose one.

What you can change

Brand name
Subject line
Preheader
Eyebrow
Headline
Supporting copy
Primary action label
Primary action URL

What to keep clear

State or event context
Plain-language explanation
Three labelled facts
Primary and secondary action
Support or privacy footer

Complete starting copy

Read it as text, not only as a picture.

Sample details are fictional. Replace them with reviewed customer and event data before use.

From: Borough Basket Hall
Subject: Choose a replacement for your market box
Preheader: The apricots did not arrive; pick plums, add credit, or remove the item by 14:00.

Order BB-492 · Reply by 14:00

The apricots are missing. You choose what happens next.

Today's delivery arrived without apricots. We have not packed a replacement, so your total will not change unless you choose one.

Unavailable

Apricots · 500 g

Available instead

Plums · 500 g

Collection

Saturday · 09:00–12:00

Choose my replacementRemove the item

Early accessMoosewave MCP

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Connecting an AI assistant to a Moosewave workspace opens with early access. Public signup and MCP connections are not open yet, so there is nothing to connect today. The brief is ready for that moment: it names the job, the structure to keep, and where to stop.

Written for when MCP opens: it asks for a new draft and stops before sending.

Read the complete brief

Open the public Moosewave reference at https://moosewave.com/templates/order-substitution-email-template/ and inspect it before changing anything. A plain Markdown copy is at https://moosewave.com/templates/order-substitution-email-template.md.

Adapt this order substitution template for the intended audience. Preserve every supplied fact, required action, and footer; save a draft only.

Keep the message's job: Farmers-market collection order with one unavailable item and a choice before packing.

Starting copy: subject "Choose a replacement for your market box"; preheader "The apricots did not arrive; pick plums, add credit, or remove the item by 14:00."; headline "The apricots are missing. You choose what happens next."; primary action "Choose my replacement".

Preserve these structural elements: State or event context, Plain-language explanation, Three labelled facts, Primary and secondary action, and Support or privacy footer.

Visual reference: background #f6f0df, text #273125, accent #b45235, and a Bitter / Work Sans type pairing mapped to the workspace's licensed fonts.

Before writing, ask me for the audience, the sending brand, and any facts that must replace the fictional sample details.

Return the subject, preheader, change summary, and desktop and mobile previews for review. Save the result as a new draft. Do not send.

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